How do you describe customer service on a resume

Posted by Newcastle Resume on 9 Mar 2025

When applying for a customer service job, it’s important to showcase your relevant experiences and abilities on your resume. A well-written and professional resume can make the difference in getting the job you want. Here at Newcastle Resume, we specialize in offering professional resume writing services to aid you in standing out from the crowd. In this article, we’ll go over tips on how to talk about customer service on a resume.

  1. Use action verbs: When you are describing your customer experience make use of action verbs such as "assisted," "resolved," or "responded." These verbs demonstrate that you are actively engaged in your customer service activities and achieved the desired results.
  2. Incorporate specific job duties and responsibilities. Be precise in describing your customer service experience. Instead of simply saying "worked in customer service," use the phrase "managed the customer service reps and dealt with customer complaints."
  3. Give metrics: Include pertinent metrics , such as customer satisfaction levels to show your impact. For example, "increased customer satisfaction by 15% using efficient solutions to problems."
  4. Customize your resume: tailor your resume to fit the customer service position that you’re applying for. Highlight your skills and experiences that are most relevant to the job.
  5. Get professional assistance and proofread your resume Make sure you proofread your resume prior to uploading it to ensure it’s not erroneous. If you need help, consider seeking professional help at Newcastle Resume.

If you follow these guidelines follow these suggestions to create a resume for customer service that effectively highlights your relevant experiences as well as your skills. Keep in mind to make your resume specific to the specific job you’re applying to and make sure you proofread it prior to submitting it. Newcastle Resume can also assist you in creating an effective resume that highlights your abilities and work experience.

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